Chatbot Explainer Series - Introduction

Chatbot Explainer Series - Introduction

In order to deliver high quality product strengths assessments for chatbot vendors, we are continually staying updated with the vendors by conducting product trials and evaluating their features. Now we would like to share that knowledge with our community in an ongoing series of explainer posts on chatbot product features. These informational posts aim to educate the reader on the product features that enable chatbots to understand human inputs and respond appropriately.


Today’s explainer post introduces the seven categories or main groupings in which all chatbot product features can be classified into. These feature categories capture the full range of capabilities from the time the chatbot developer first begins to design the conversational flow to the moment when the finished chatbot is published for the customers to use. The seven feature categories we've identified through our ongoing research and their descriptions are listed in the table below.


Download PNG | Download PDF

Stay tuned to learn about the various product features in each of the above seven categories in full detail. It is noteworthy that AI can be used across the Building, Training, and Testing categories, and we'll be diving deeper into these AI features in upcoming posts as well.


If you have any questions, please feel free to reach out to me directly.


Dong Liu, Founding Analyst
dong@daybreakinsights.com

@dongliu1226

In order to deliver high quality product strengths assessments for chatbot vendors, we are continually staying updated with the vendors by conducting product trials and evaluating their features. Now we would like to share that knowledge with our community in an ongoing series of explainer posts on chatbot product features. These informational posts aim to educate the reader on the product features that enable chatbots to understand human inputs and respond appropriately.


Today’s explainer post introduces the seven categories or main groupings in which all chatbot product features can be classified into. These feature categories capture the full range of capabilities from the time the chatbot developer first begins to design the conversational flow to the moment when the finished chatbot is published for the customers to use. The seven feature categories we've identified through our ongoing research and their descriptions are listed in the table below.


Download PNG | Download PDF

Stay tuned to learn about the various product features in each of the above seven categories in full detail. It is noteworthy that AI can be used across the Building, Training, and Testing categories, and we'll be diving deeper into these AI features in upcoming posts as well.


If you have any questions, please feel free to reach out to me directly.


Dong Liu, Founding Analyst

dong@daybreakinsights.com

@dongliu1226

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